Refunds, Cancellations & Rescheduling

Last updated October 15, 2026. MeridianCrest Co. sells downloadable digital files, online services and automatically renewing memberships. No physical returns or exchanges apply to the products currently offered.

Digital downloads

Digital template purchases are made available electronically after payment. Because downloaded files cannot normally be returned, a change of mind after successful delivery does not automatically entitle a refund. If the file is missing, defective, materially different from the description or cannot be accessed, tell us your order number so we can troubleshoot, provide a corrected copy or offer a refund as appropriate and as required by law.

Consultations, audits and automation setup

For one-time professional services, please contact us promptly if you need to cancel. Before work begins, we generally offer a refund for work not yet started, except any separately approved, nonrecoverable third-party expenses. When work has started, we review the amount and quality of work already delivered and applicable legal rights before determining an appropriate partial or full refund. A completed scheduled consultation, audit report or approved setup project is generally not refundable solely for a change of mind; we will address legitimate nondelivery or material errors.

Rescheduling

To reschedule a confirmed appointment, contact us as early as possible. We will offer a reasonable alternative date when available. If we cannot provide an agreed service, we will work with you on rescheduling or an appropriate remedy for the unperformed portion.

Subscription cancellations and refunds

You can cancel future recurring charges as described in our Membership Terms. Cancellation doesn't automatically refund a prior charge or already paid period. Incorrect charges, promised services not supplied, and other concerns are reviewed individually, with any remedy required by law.

How to contact us

Use the customer contact form with your order number, the product or service name and a description of the issue. Please do not send complete payment card information or private login credentials. These policies do not limit non-waivable legal rights.